At Fire Water Ice, we are committed to providing high-quality products to our customers.

Please note that all sales are final, and we do not offer refunds or exchanges under any circumstances.

This policy is in place to maintain product integrity and ensure the highest level of hygiene and safety for all our customers.

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Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact our customer service within 7 days of delivery. We will review the issue and provide assistance as appropriate. Proof of damage (e.g., photos) will be required to expedite the process.

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Changes to the Refund Policy
Fire Water Ice reserves the right to update this policy as needed. Any changes will be posted on this page, and significant updates may be communicated directly to customers.