At Fire Water Ice, we are committed to delivering your orders in a timely and secure manner.

This policy outlines our shipping procedures to provide clarity and transparency for our customers.

 

1. Shipping Options

 

We offer a variety of shipping methods to meet your needs:

- Standard Shipping: A cost-effective option for non-urgent deliveries.

- Express Shipping: A faster option for those who need their orders quickly.

- International Shipping: Tailored for our global customers, ensuring reliable delivery.

 

You can select your preferred shipping method during checkout.

 

2. Delivery Times

 

Estimated delivery times depend on your location and the shipping method chosen:

- Domestic Orders: Typically delivered within 3-7 business days.

- International Orders: May take 10-14 business days, depending on customs clearance and local delivery services.

 

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, holidays, or carrier delays.

 

3. Shipping Costs

 

Shipping fees are calculated at checkout based on:

- Delivery location

- Package weight and dimensions

- Selected shipping method

 

We aim to provide the most competitive rates for all destinations. For international orders, customs duties and taxes may apply and are the responsibility of the recipient.

 

4. Order Tracking

 

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s progress. This allows you to stay updated on your order status at every stage of the delivery process.

 

5. Additional Notes

- Address Accuracy: Please ensure the shipping address provided is accurate and complete. Incorrect addresses may cause delays or undeliverable packages.

- Lost or Damaged Items: If your order is lost or damaged during shipping, please contact our customer service team within 7 days of the estimated delivery date for assistance.

- Special Requests: If you have specific delivery requirements or need additional support, feel free to reach out to our team before placing your order.

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6. Changes and Updates

 

Fire Water Ice reserves the right to update this shipping policy as needed. Any changes will be reflected on this page, and significant updates may be communicated directly to our customers.